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What to Do If You’re a Victim of Online Scam in Malaysia (Step-by-Step Guide)
If you've just encountered an online scam or aren't sure whether something is suspicious, you're in the right place. This page is created to help the public quickly understand what to do, based on official guidance from the National Scam Response Centre (NSRC Malaysia). We've simplified the information so it's easier to take action - fast.
⚠️ Disclaimer:
This website is operated by Fatninjas Kaizen, a service provider for businesses only. We do not offer personal scam assistance or case handling. The content here is purely for informational purposes to help the public stay informed and take the right steps. For official help, please contact the NSRC via 997 or your bank directly.
🎯 What is NSRC?
The National Scam Response Centre (NSRC) focuses on online financial fraud, meaning any unauthorized transfer of money from your bank account.
⚠️ Common Scam Warning Signs
Unusual messages or calls
Claiming to be from banks, government agencies, courier services, or even family members.
Often use scare tactics: “Your account is frozen,” or “A delivery is stuck.”
Requests for personal or financial info
Including OTPs, PINs, credit card numbers, bank login credentials, or remote access to your device.
Unrealistic offers
Like “You’ve won a lottery/prize!” or promises of huge investment returns.
Urgency pressure
Pushing for immediate action - "Act now or lose this offer."
🛡️ How to Protect Yourself
Stop and verify: Never give out personal/financial info. Contact the institution directly using official numbers.
Ignore suspicious links: Don’t click on unknown messages or QR codes.
Use strong security tools: Activate 2FA, avoid public Wi‑Fi for sensitive transactions, keep software updated.
Educate yourself: Familiarize with common scams to recognize them quickly.
🚨 What to Do If You Become a Victim
Act immediately - Contact your bank to freeze or reverse any suspicious transactions.
Report the incident - Use the NSRC hotline: call 997. Alternatively, file a police report.
Gather evidence - Save copies of screenshots, messages, emails, call logs - anything related to the scam.
📞 Useful Contact Info
NSRC Hotline: 997 - Quick reporting & advice
Police - Formal complaint and investigation
Bank - Block cards/accounts, reverse transactions
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Empower your team to identify and block phishing attacks before they do damage. Our on‑demand training includes realistic simulations, executive summary reports, and expert-led sessions designed to strengthen your human firewall.
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Contact Our Team
Need help with a tech issue or have questions about cybersecurity? Our expert team is always ready to assist you with practical solutions and friendly support.
Dedicated Phone Number
+604-619 2740
Mobile Phone Number
+6012-330 8765 (Mr Lim Boon Hung)
+6016-410 0209 (Mr Lim Boon Wee)
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Penthouse 1-21-01, Suntech @ Penang Cybercity (2324), Lintang Mayang Pasir 3, 11950 Bayan Baru, Penang, Malaysia.
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